Grievance Redressal Mechanism, Protection of Policyholders’ Interest Regulations , Anti Money Laundering (AML) /Know Your Customer (KYC), Dos and Don’ts for POS Person
TOPICS COVERED 1. Grievance Redressal Mechanism 2. Protection of Policyholders’ Interest Regulations 3. Anti Money Laundering (AML) /Know Your Customer (KYC) 4. Dos and Don’ts for POS Person 1. Grievance Redressal Mechanism Grievance/Complaint: A “Grievance/Complaint” is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of an insurance company and/or any intermediary or asks for remedial action. On the other hand, an Inquiry and Request would mean the following: Inquiry: An “Inquiry” is defined as any communication from a customer for the primary purpose of requesting information about a company and/or its services. Request: A “Request” is defined as any communication from a customer soliciting a service such as a change or modification in the policy. Grievance Redressal Policy: Every insurer shall have a Board approved Grievance Redressal Policy which shall be f...